The article linked below is from early 2001 and I remember reading it back when it was first written. A friend of mine just happened to forward it to me in an email he'd received from a colleague.
As my friend's colleague and my friend put it:
<quote who="C. Howerton">
For those who do not fully understand the importance of good, clean interface, I offer this example.
</quote>
<quote who="P. D. Adam">
And, there's more to this article than someone complaining about ballot designs ...
</quote>
It should be considered a UX classic. Read it here: AskTog: The Butterfly Ballot: Anatomy of a Disaster.
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